The CCP for ICT Professionals (Operations and Support) is designed to support mid-career individuals in undergoing skills conversion and taking on roles relating to Operations and Support. Examples of Operations and Support roles (non-exhaustive) include:
- Systems Support Engineer/ Associate Systems Suuport Engineer
- Infrastructure Support Engineer/ Associate Infrastructure Support Engineer
- Operations Centre Support Engineer/ Manager
- Data Centre Operations Engineer
- Applications Support Engineer
Individuals and employers can participate in the CCP for ICT Professionals through 2 modes:
1. Place and Train. This requires prospective employers to first hire mid-career individuals before they undergo training. Upon successful placement in the CCP, mid-career individuals will undergo up to 100% of the On-The-Job Training (OJT) as well as optional structured classroom training (where applicable), across a 6-month period.
2. Job Redesign (JR) Reskilling. Employers can reskill in-service employeers to be future-ready by taking on Operations and Support-related new or redesigned ICT growth roles and acquire growth skills. Participating companies will develop a 3-month training plan to reskills these nominated employees. The training plan will be OJT (On-The-Job Training)-centric, covering at least four ICT growth skills aligning closely with the redesigned job roles.
Individuals and employers may refer to the Information and Communications JTM to identify the relevant ICT roles and skills.