Job Description
As a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to you. You are the primary contact for the customer on all technical matters, and you function as an intermediary between the customer and the different departments within Skyline. The telecom, broadcast and satellite industries will be your playground, where you can apply your affinity for high-tech, software products. We offer state-of-the-art, global leading software solutions in a fast-changing industry. With thousands of drivers, highly advanced features, and a proven track record, DataMiner is the best-of-breed network management solution for the telecom, satellite and broadcast industries. You can become part of this winning team and apply your skills to further expand our success around the globe.
Job Requirements
TYPICAL EDUCATION
- bachelor, master or doctorate degree in ICT, Software and/or Telecom
RESPONSIBILITIES
- acquire and maintain detailed knowledge of all DataMiner features
- take ownership of the full technical implementation of your projects
- become your customers’ primary contact for all technical matters related to your projects
- fully understand all aspects related to the functional and technical specifications of your projects
- ensure sufficient documentation of all technical requests to other Skyline departments to guarantee efficient implementation of all technical aspects of your projects
- troubleshoot all technical issues that affect project delivery
- perform quality assurance from a functional perspective on all technical features in your projects
- create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures
- identify potential commercial opportunities and notify the appropriate Sales Manager
COMPETENCIES
- you are a fast learner and adapt quickly to new situations
- you are communicative and have effective interpersonal and organizational skills
- you think logically, keeping the client first in mind
- you have natural technical insight and a positive, can-do attitude
- you can work independently and prioritize tasks
- you are passionate about the benefits of software technology
TECHNICAL SKILLS
- familiar with software programming
- experience with HTML, XML, client-server systems and SNMP
- profound knowledge of HFC broadband, IPTV, broadcast and satellite systems
- strong affinity with MS Windows operating systems
- profound knowledge of TCP/IP (firewalls, routers, …), multithreading, Web Services and .Net Remoting
- knowledge of MySQL and Apache Cassandra is an asset
BASIC QUALIFICATIONS FOR CONSIDERATION
- this position requires that you work from our offices located in Singapore
- good verbal and written communication skills in english for international company
- mandarin speaking to assist chinese customers
- proficiency in mandarin is essential
WHAT’S IN IT FOR YOU?
- gain experience with a vast array of cutting-edge technologies
- be part of a team that has a disruptive impact on the global media and broadband industry
- work in an international company while still enjoying the advantages of a small-company culture
- an attractive gross salary, depending on your job category and professional experience, with additional fringe benefits
- a healthy work-life balance: flexible working hours, work-from-home days
- personal Learning & Development budget: credits you can spend on your personal development, with a wide range of opportunities to choose from
- time for work and time for fun: get to know your colleagues during all kinds of social activities outside business hours
PLUS POINTS
- profound knowledge of HFC broadband,
- IPTV, broadcast and satellite systems
- a challenging and stimulating work environment
Skills Requirements
About Company
Skyline Communications is the global leading supplier of end-to-end multi-vendor network management and OSS solutions for the broadcast, satellite, cable, telco and mobile industry. Our flagship DataMiner® network management platform, which has received various prestigious awards, enables end-to-end integration of the most complex technical ecosystems and has been deployed by leading operators around the world.
At Skyline Communications everything revolves around innovation. The company continuously invests in software research and development, striving to make more intelligent software applications, to assist its customers in driving down their operational cost while increasing the quality of their services.
Skyline Communications is a fully independent corporation with no potential conflicting activities. Our new low-energy head office respects the environment and reflects our vision on sustainable responsible business.
- in business since 1985
- awarded for innovation, growth and excellence
- offices in Belgium, Portugal, Singapore and the US, and a vast network of local partners around the world
- 350+ employees and growing
- 1500+ users across all continents world-wide
- 9000+ systems deployed
- 125+ countries worldwide
Here's where we make the future of network management
Join Skyline Communications and help us shape the future of multi-vendor network management. Work alongside exceptional people, each focusing their many talents to bring great software solutions to market. Along the way, you’ll build up a career with relationships across the globe, work together with renowned telecom operators and become part of the great team that is the world’s leading name in multi-vendor network management for the broadcast, satellite, cable, telco and mobile industry.